Customer FAQs
You may call the toll-free number at 855-354-5623 from 7:30 AM to 5:30 PM Monday through Friday.
The Customer Service Center can handle calls regarding the water service, sewer service, and the refuse and recycling collection services provided by the City of Torrance Utilities. This includes answering billing inquiries, setting up new service accounts, closing current services, and requesting changes to your services. In addition, Customer Service can handle calls for requests to turn on or off the water for plumbing repairs, report water main leaks, or water quality questions. Customer service can also handle calls regarding refuse and recycling services, such as missed trash/recycling pick up, container replacement, additional container requests, and the scheduling of large item pickups.
Yes, you can pay your City of Torrance Utility Bill (water and trash) at City Hall, 3031 Torrance Blvd., during business hours. Please note that staff can only accept payments. They cannot assist Customers with any water or trash inquiries.

We offer many ways to pay your utility bill. Please note that all credit and debit card payments will be assessed a 2.5% convenience fee.

  • Mail a check or money order along with your remittance coupon in the envelope enclosed with your bill
  • Log into your account via TorranceCA.gov/UtilityBilling, and make a payment using a credit/debit card or electronic check
  • Pay over the phone using your credit/debit card or electronic check
  • In person at Torrance City Hall with cash, check, credit/debit card or electronic check
  • Use your own banks online bill pay service. Make sure you select “City of Torrance Utilities” as the Payee from the list available on your bank’s website or enter the payment remittance information found on your utility bill.
  • You can also register to have your bills automatically paid by signing up for AutoPay by visiting TorranceCA.gov/UtilityBilling and select the “Set up AutoPay” option

Payments can be mailed to the address below. Please make sure to include the remittance coupon along with your payment and make checks payable to City of Torrance Utilities.

City of Torrance Utilities
PO Box 845629
Los Angeles, CA 90084-5629
Yes. You can register by accessing your account at TorranceCA.gov/UtilityBilling and selecting the “Set up eBill”.
Yes. You can register with your bank for both.
Most of the City of Torrance’s residential customers are billed every other month. However, most commercial customers are billed monthly. If you need additional information, please contact our Customer Service Center.
The City rarely estimates meter reads. Only if we were unable to obtain a reading and not able to gain access to your meter. Since your water is measured and billed in CCFs, and one CCF is the equal to 748.1 gallons, it is common to have the same usage if your habits do not change very much between billing periods.
Unfortunately, this is not possible. Bills are generated based on geographical areas of the city and all bills are due 30 days from the statement bill date.
The easiest way is to pay your bill before the due date. If you are unable to do so, please call the Customer Call Center and ask to make payment arrangements.
You are responsible for all your usage up to the date that you requested your account be closed. When we turn off the water and lock the meter, a final read is taken. Your final bill will reflect the usage through the final read, and it will be mailed to you after you have moved.
Add a few drops of food coloring to the toilet tank. Wait 30-60 minutes, if the color shows in the toilet bowl, you have a slow leak.
The Streetscape Division does not remove city trees for sewer problems and removing the tree will not solve the problem. Once a line is broken, roots or soil from any source can enter the pipe. City policy states that the homeowner is responsible for the maintenance and repair of the lateral line, which is the line that runs from the house to where it hooks up to the City main sewer line. If you are having problems with the lateral line, it could mean that the line is broken or separated at a joint in the line. An inspection procedure will verify if roots are the cause and if in fact, the tree is City owned.
The City will pay for damage to the lateral line only when the line has been exposed, inspected and when it has been verified by a Streetscape Supervisor that the damage was caused by a City owned tree and not from roots from a tree or vegetation in your yard, your neighbors’ yard or from trees that may have been removed over five years in the past. NOTE: if you would like to file a claim for sewer lateral line damage, you may file through the City Clerk’s Office or pick up a form from the Risk Management Division in the City Personnel building at 3231 Torrance Blvd.
The source of water is the Colorado River and Northern California. The City purchases treated water from the Metropolitan Water District (MWD). Another source of water is deep-water wells in the city.
The city adheres to the California Department of Health Services regulations. The City regularly takes water samples for bacteriological testing to make sure the water is safe for drinking. Each year a Consumer Confidence Report is published that provides information about water quality.
There is naturally occurring fluoride in water. Beginning in late November 2007, our primary supplier, Metropolitan Water District of Southern California (MWD), started adding supplemental fluoride to reach the optimum level of 0.8 parts per million (ppm) for preventing tooth decay.
Unless instructed by your doctor, or if you have a weak immune system, you do not need to boil your drinking water. There may be rare instances when the City or Health Department requires you to boil your drinking water and a notice would be provided.
For questions or concerns, please contact the City of Torrance Utilities’ Customer Service Center toll free at 855-354-5623 7:30 AM to 5:30 PM PST Monday through Friday.
There are two options to change your mailing address. If you have registered for an online account, you can log in to your City of Torrance Utilities account and update it there, or you can call the Customer Service Center to make a change.
Simply call the City of Torrance Customer Service Center and they can update or cancel any changes.
All you need to do is call the City of Torrance Utilities Customer Service Center at 855-354-5623 and they will assist you.

Although the Public Works Department for the City of Torrance covers a wide area starting at Western Avenue and going west, many Torrance addresses are serviced by the City or County of Los Angeles depending on your street address. A general rule of thumb is to note the agency that responds to your police or file calls in your area. For example, if the LA County Sheriff responds to calls in your area, then your refuse is serviced by the County of LA. If your calls are responded to by LAPD, the City of Los Angeles services your collection. To contact Los Angeles City or County, please call:

  • City of Los Angeles: 213-485-2121
  • County of Los Angeles: 213-974-1234
Rubbish will be collected a day late whenever there is a city-recognized holiday in the week. If a holiday falls on a Wednesday, Monday and Tuesday schedules will stay the same; however, Wednesday’s and Thursday’s trash will be picked up a day late.

The streetlights in the City of Torrance are owned and maintained by Southern California Edison. If the streetlights in your neighborhood are not working correctly, call Southern California Edison at 800-611-1911 and have the following information available:

  • Location of street light address or close cross street
  • Type of pole: wood, cement or metal
  • Color of light bulb: white or amber
  • What is the problem with the light
  • Pole number
If you come upon a dark intersection, treat it as you would a stop sign. California’s Vehicle Code Section 21800d states “The driver of any vehicle approaching an intersection which has official traffic control signals that are inoperative shall make a complete stop at the intersection and proceed with caution when it’s safe to do so.”
Because of the many posted areas, street sweeping remains on a regular schedule. The sweeping area that falls on the actual holiday will be skipped for that week.
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